Shipping

Shipping to United States

All items ship USPS priority mail and come with  $50.00 insurance and tracking. Shipping is calculated based on weight and location. Shipping total is given at checkout .

Estimated shipping time

Ships in 1 to 3 business days. Notification will be sent after item ships for an estimated delivery time.

Exceptions

Custom order and design work, shipping varies

Other fees

Sales and service tax where applicable

International Shipping

Please request quote before purchasing 

 

RETURNS 

I want you to be happy with your purchase. If for any reason you are not satisfied please return within 15 days of delivery in its original condition for a refund in the form of its original payment. All bags must be returned unused and in their original condition. Details and conditions below. 

  • Big Q Little Q merchandise may be returned by mail. Buyer is responsible for the cost of return shipping. Buyer must notify Big Q Little Q of intent to return. 
  • Once item is received in unused and original condition, a refund will be issued. We will refuse returns if these conditions are not met. 
  • Big Q Little Q is not responsible for any damages to bags that occur during shipping. We do all that we can to insure your bag arrives safely, however we can not assume responsibility once it leaves our care. 
  • Big Q Little Q is not responsible for packages that do not arrive, please be sure to track your return items. If something is "lost in the mail" a refund will not be issued. 
  • Custom Design work is not returnable.